Blog: ASADA 2012 stakeholder research results released

29 August 2012

Thank you to all the athletes, national sporting organisations, peak bodies and support personnel who provided feedback to us through our recent stakeholder research survey.

We have been running the research for a number of years now and a consistent theme has been an increasing preference for people to get their anti-doping and substances information online.

This is why in the last few years we have relaunched our website (which 91 per cent of respondents were satisfied with this year), and launched the website tool which allows you to check the status of your substances and medications (83 per cent satisfaction). We’re not resting on our laurels though, we’ve also introduced the ASADA blog, ASADA e-Learning, and ASADA social media channels on Facebook, Twitter and YouTube. We are committed to making anti-doping information as accessible as possible and we’re also looking at other ways to further enhance our digital offerings.  So, keep an eye out for exciting future innovations in how we communicate with you.

Some other interesting results from this year follow (previous years’ results in graph):

  • 90 per cent were satisfied with ASADA’s programs and services (29 per cent very satisfied)

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  • 87 per cent were satisfied with ASADA’s staff and customer service (34 per cent very satisfied);

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  • 86 per cent of sporting organisations’ representatives felt that ASADA had been effective in assisting them meet their anti-doping obligations (20 per cent very effective).

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  • 85 per cent felt ASADA had been effective in deterring athletes and support personnel from the use of prohibited substances or methods (20 per cent very effective).

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With regards to testing, 95 per cent were satisfied with ASADA’s explanation about the process (46 per cent very satisfied); 94 per cent were satisfied with the information provided by ASADA (47 per cent very satisfied); and 92 per cent were satisfied with the professionalism of ASADA staff (55 per cent very satisfied).

Of the respondents who had participated in ASADA’s education:

  • 96 per cent said they were satisfied it was accessible (47 per cent very satisfied);
  • 95 per cent said they were satisfied it was effective in conveying anti-doping messages (48 per cent very satisfied);
  • 88 per cent said they were satisfied it provided correct and current information (54 per cent very satisfied);
  • 85 per cent said they were satisfied it was delivered in an efficient manner (40 per cent very satisfied)

Overall, 80 per cent were satisfied with how they were educated on prohibited substances and methods (30 per cent very satisfied); 81 per cent were satisfied in relation to athlete rights and responsibilities (31 per cent very satisfied); and 89 per cent were satisfied with how they were educated on finding anti-doping information (36 per cent very satisfied).

In terms of our website, 90 per cent were satisfied with the ease of understanding information contained on it (34 per cent very satisfied); 85 per cent were satisfied the content was relevant (28 per cent very satisfied); 87 per cent were satisfied with the ease of navigation (30 per cent very satisfied); and 85 per cent were satisfied with the ease of finding specific information (24 per cent very satisfied).

The most preferred way to get anti-doping information was through the website (58 per cent) followed by ASADA e-Learning (44 per cent), and seminars and presentations (30 per cent).

The most preferred way to check substances was through the substance search tool available on our website (82 per cent), mobile phone apps (48 per cent), and online (53 per cent).

If you missed out on participating in the research this time, you will have another chance to become involved in next year’s research survey to be conducted in May, 2013. Details will be available on our website.

Thank you again if you completed ASADA’s 2012 stakeholder research survey. We very much appreciate the valuable feedback we receive each year.

 

Edited 17 February 2015:

This blog article refers to content on the previous ASADA website. For current information on ASADA's programmes see the relevant page here.