| Strategic Breakthrough Issues |
Key Performance Indicators |
Target |
Results for 2001–2002 |
| Deterrence |
Target vs actual no- advance-notice
tests |
+/- 10% |
+6% |
| |
Awareness of ASDA’s services
|
90% |
44% |
| |
Access to ASDA’s services
|
90% |
45% |
| |
Client satisfaction |
80% |
96% |
| |
Client retention |
90% |
89% |
| |
Client engagement |
80% |
Assesment process not concluded
(See p.35) |
| |
Deterrent effect |
90% |
88% |
| People |
Employee satisfaction |
75% |
67.5% |
| |
Employee retention |
80% |
98.5% |
| |
Revenue per employee |
$160 000 |
$186 947 |
| International Response |
Number of bilateral agreements |
20 |
19 |
| |
Formal relationships with international
sport and anti-doping agencies |
TBA |
Evaluation systems independent (See
p.39) |
| Business Improvement |
Return on investment |
2% |
-4.75% |
| |
Budget variance |
+/- 3% |
3.5% |
| |
Corporate governance best practice
index |
75% |
67% |
